Cancellation & Returns Policy

Last updated: 7 March 2025

At ONWEGO NEXT PHASE LIMITED T/A Get UK State Pension Abroad, your satisfaction is our priority. Because our digital products are delivered electronically, they cannot be returned in the traditional sense. However, we offer refunds under specific conditions. This policy outlines your rights and our procedures regarding cancellations, returns, and refunds for our digital products.

1. Overview

We offer a range of digital products, including comprehensive guides, document drafting tools, expert support add-ons, and Done for You (DFY) services. Please review this policy carefully before making a purchase, as by purchasing any of our products, you agree to these terms.

2. Returns for Digital Products

Due to the nature of digital products, once you have accessed or downloaded our content, it is considered delivered and cannot be “returned” in the conventional manner. If you have not fully engaged with the product, a refund may be available under the conditions set forth below.

3. Refunds

Eligibility Criteria:

• Refund requests must be submitted within the shorter of 90 days from the date of payment or before 1st April 2025.
• You must contact us with a clear, written refund request, including your order number and a detailed explanation of your reason for the refund.
• Refunds will only be granted if the digital product has not been substantially used or consumed.

Refund Amount: Approved refunds will be issued to your original payment method, minus any processing fees incurred by our payment partners (Stripe for Irish transactions, Lemon Squeezy for international transactions, or Revolut Merchant where applicable).

4. Cancellation Process

1. Initiate a Request: Email us at [email protected] with your order details and your reason for cancellation.
2. Review: Our customer support team will review your request and may ask for additional information if needed.
3. Refund Issuance: If your refund is approved, it will be processed according to the payout schedules of our payment processors.
4. Digital Access Revocation: Upon refund approval, access to the digital product will be revoked.

5. Special Considerations for Digital Products

Unlike physical products, digital content remains with you once accessed. To mitigate refund risks, we may restrict access to certain components of the product upon refund approval. We also offer ongoing updates and support to ensure you derive value from your purchase. This policy is designed to clearly define your rights and our obligations regarding digital product refunds.

6. Legal Considerations

This policy complies with consumer protection laws applicable in Ireland, Spain, and the USA. For example:

• European Union: Customers benefit from a 14-day cooling-off period and may be entitled to a repair or replacement before a refund is issued.
• United Kingdom: While digital products are generally non-returnable, defective products (e.g., those affected by a computer virus) may be replaced or refunded.
• Australia: Although not a primary market for us, Australian law mandates refunds for defective digital products, including secondhand items.

Any refund or return clauses for physical goods (if applicable) will be governed by a separate policy.

7. Integration & Further Information

This Cancellation & Returns Policy is also referenced in our Terms and Conditions and is prominently linked on our checkout pages, marketing emails, and other communications. We encourage you to review all related documents to fully understand your rights and our processes.

8. Contact Information

If you have any questions or need further assistance regarding this policy, please contact us at [email protected].

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